Job Description


Key Role:

Provide technical support to field engineers, technicians, and product support personnel that diagnose, troubleshoot, repair, and debug equipment, computer systems, complex software, or networked and wireless systems.Respond to situations where first line product support has failed to isolate or fix problems in malfunctioning equipment or software.Report design, reliability, and maintenance problems or bugs to design engineering or software engineering and be involved in client installation and training.Provide support to clients and users where the product is highly technical or sophisticated in nature.Work on problems of diverse scope where the analysis of data requires evaluations of identifiable factors and demonstrate sound judgment in selecting methods and techniques for obtaining solutions.

Network with senior internal and external personnel in own area of expertise.


Basic Qualifications:

-Experience with Microsoft SharePoint administration

-Experience with Microsoft Windows Server administration

-Experience with Microsoft Windows operating system administration and troubleshooting

-Experience with disaster recovery operations

-Experience with hardware and software configurations

-TS/SCI clearance

-DoD 8570.

01 IAT Level II Certification


Additional Qualifications:

-BA or BS degree preferred



Associated topics:
deskside, desktop, information technology analyst, information technology support, patient, support analyst, technical support specialist, technician ii, technician iii, technology

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